Frequently Asked Questions
IPTV Definition
Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously.
Advantages
One of the advantages of IPTV is its capability to get easily integrated with other IP-based services such as VOIP or high-speed internet. It uses the existing computer network. Hence, no use of cables and is hassle free. It distributes live or prerecorded TV and video/audio over the preexisting network.
FAQ
What is IPTV ?
Types of IPTV services ?
2) Near Video on Demand
3) Time-shifted TV
4) TV on Demand (TVoD)
5) Live Television
How does IPTV work?
How Do I Recieve my subscription?
Upon reciept of payment, your username and password and relevant link would be emailed to you within 2 to 24 hours.
How do I install my subscrtiption?
Once the payment has been made, you will receive an detailed email containing our step by step instructions to follow.
My subscription does not work?
We don’t just offer a product, but also a quality service! Technical support is available by email, Whattsapp or on our website
Are your IPTV packages compatible with SMART TV's like LG and Samung?
Yes, our packages are compatible with all SMART TV’s that work on Android, you just need to install and activate the SMART IPTV app on your tv. There is also a couple of other apps we can recomend that are listed below:
SMARTERS IPTV,
SS IPTV,
GSE SMART IPTV.
I have the KODI application, how can I get my m3u file to work?
To read the m3u file of your iptv subscription on Kodi, you need to install an Addon under the name PVR IPTV SIMPLE CLIENT, please see an instructional video by clicking on the following link: https://www.youtube.com/watch?v=agLVJ_B_LxY
How to add the portal url to my MAG device?
Activation of iptv subscription on the MAG boxes is done remotely, once the subscription is activated, we will send you a URL address that you must add to your PORTALS.
To do so :(enter ‘Settings’…select ‘Servers’…select ‘Portals’) , as shown in the picture below :
Can I install my IPTV Globe package on multiple devices?
Each device uses a diffrent IP address, your subscrition is only for one device. Unfortunatly this will cuase 2 devices with one username registering on the server, which will cuase the server to delete your subscription. Your subsctiption is recoded per device.
What internet connection speed do I need to watch IPTV?
For hassle free IPTV entertainment, IPTV Globe offers you a 24 hour free test subscription to test your internet speed. A internet connection speed of 10 mbps is necessary to watch IPTV Live channels in FULL HD, and for IPTV Live channels in SD, a connection speed of 8mb/s is sufficient.
My viewing is very interupted, how can i try to resolve it?
If you have an LG Smart TV :
– Remember to update your TV’s WebOs system and check that the Smart IPTV application is up to date.
In the Smart IPTV application “Settings”, change the “Stream player type” setting to “NC auto” and restart the TV.
Please refer to the Smart iptv application website for more details: http://siptv.eu/howto/
If the Smart IPTV application crashes and you notice repeated blackouts, please turn off the TV and unplug the cable from the power supply for about 30 seconds and then restart the application again (don’t worry because your playlist will not be erased, this will just clear your TV’s cache and reset the application to work again.
Samsung Smart TV :
Do you have blackouts, latencies, very slow channel loading, slow response when switching or trying to go back to groups or zap between channels?
In this case, try to delete the cache memory of your Tvs, the TV does not have as much memory as an Android box.
To delete the cache memory of your TV :
For Samsung F series: http://www.samsung.com/in/support/skp/htg/10840#none
If you have another version of Samsung, unplug the cable from the power supply of the TV for at least 30 seconds to do a Hard Reset so as to erase the temporary cache memory of the TV and remember to restart your router or internet box as well.
Also change the Buffer time option to “0” or “auto” from the Smart iptv application settings so you don’t use the memory.
For best results, use the Ethernet cable instead of Wifi to connect your TV to the internet.
Flow rate problem:
Perform a test on the website: fast.com check the speed it gives you (please use this site not another one as speedtest..etc )
If the result is less than 4Mbps: the stream won’t pass and you will have cuts on almost all channels.
Recommended bit rate for HD: 8Mbps or more .
The recommended bit rate for FullHD: 12Mbps or more.
Application cache or insufficient RAM memory problem :
Sometimes the cause of jerks and jerks could be insufficient RAM or application cache problem, the most recommended is to have an Android BOX with 2GB or more of RAM.
In case of cache memory problems (Buffering on all channels, black screen) try to unplug the power cable from your TV or box and wait for 20 or 30 seconds and then plug it back in again, this will clear the application cache and may fix the problem.
Set the WiFi IP address and set the Google DNS:
Try to set the Wifi or ethernet IP address from the network settings of your smartphone, Android, PC, Smart TV or Mag, choose to set the IP address manually for example : 192.168.1.12 and use as DNS the one of Google : Primary DNS : 8.8.8.8 and secondary DNS (optional) : 8.8.4.4